Skills: Agile and DevOps Methodologies, Project Management and Leadership, Problem-Solving, Analytical Skills
Qualification: BE/BS/MTech/MS or equivalent work experience
Experience: 7+ Years
Notice: Immediate – 15 Days
Timings: 04:30 PM IST to 01:30 AM IST
Location: Hyderabad (Work from office)
Job Description:
We are seeking an Operations Manager for Technical Product Support to lead our client-facing support operation. This role requires strong technical expertise, exceptional leadership skills, and the ability to manage complex projects in a fast-paced environment. The ideal candidate will have a background in IT applications development and support, with a focus on delivering high-quality services to clients. If you are a dynamic leader with a passion for technology and a track record of success in managing client relationships, we want to hear from you.
Responsibilities
- Bachelor’s degree in Computer Science, Information Technology, or a related field;
- 7 + years of technical or functional product support experience in a IT related field, 5 + years of management in a client-facing support operation. Must have US client experience.
- Proven experience in a senior leadership role within IT applications development and support, preferably in a complex organizational environment.
- Strong technical expertise in applications development frameworks, methodologies, and tools, such as Agile, DevOps, BI,CRM, .NET, SQL, and web technologies.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate team members and collaborate effectively with stakeholders.
- Experience with enterprise applications such as ERP, CRM, HRIS, and BI tools is desirable.
- Proven track record of successfully managing applications development projects, budgets, and resources, with a strong emphasis on delivering projects on time and within budget.
- Provide daily operational support for clients of RAS systems and services
- Monitor the health and performance of the systems/services and respond to incidents/alerts as they arise and update stakeholders on issue resolution
- Participate in 24/7 on-call rotation; be flexible to work on nights and weekends, variable schedule, and overtime as necessary
- Develop and document day to day processes for team collaboration, learning and training purposes
- Apply configuration changes to applications and servers to support business initiatives
- Be innovative in automating the daily routine tasks
- Ensure the efficient operation and maintenance of production systems
Skills Required:
- Strong organizational skills and ability to multi-task in a high-pressure, fast paced business environment required.
- Strong background of managing challenging client feedback required.
- Strong problem solving and analytical skills required.
- Strong people management skills (coaching, conflict, resolution, mentoring).
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and collaboration skills.