Skills: ITSM, ITAM, CMDB, CSM
Qualification: BE/BS/MTech/MS or equivalent work experience
Location: Hyderabad (Work from office)
Timings: 04:30 PM IST to 01:30 AM IST
Job Description:
As a ServiceNow Developer at Right Angle Solutions Inc., you will play a key role in designing, developing, and implementing solutions on the ServiceNow platform. Your primary focus will be to ensure that the IT Service Management (ITSM), IT Asset Management (ITAM), Configuration Management Database (CMDB), and Customer Service Management (CSM) processes are effectively integrated and streamlined to optimize our IT operations and enhance customer satisfaction.
Roles & Responsibilities:
The responsibilities are detailed below:
- Lead and deliver requirements, scoping, and design workshops, ensuring requirements are well documented.
- Provide expert-level support and technical mentoring to the CSM implementation and Development team.
- Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
- Recognize and develop opportunities to leverage ServiceNow as a platform.
- As a senior technical member of the team, deliver hands-on configuration, development, and integration services and serve in a delivery assurance capacity for all project deliverables.
- Plan and coordinate all phases of testing and test acceptance; design and oversee the development of testing-related work products lead test remediation cycles.
- Support practice builds efforts to include the development of practice intellectual property IP.
- Develop and present business case material for senior prospects and customer stakeholders.
- Create and deliver tailored presentations and product demonstrations.
- Scoping and delivering Proof of Concept Proof of Value engagements with prospects.
- Responding to Request for Information Proposal documents.
- In conjunction with Sales Personnel and Professional Services conduct transition briefing to communicate commitments, expectations, etc in preparation for deployment.
- Act as the ServiceNow subject matter expert at Executive briefings and marketing events.
- Experience working in an Agile environment.
Desired Candidate Profile:
- Candidate with Excellent English writing skills with good vocabulary.
- Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products.
- Experience as a developer is a must.
- Engaging presentation style, with the ability to control and manage multiple presentation scenarios.
- Ability to work under pressure and work on multiple campaigns at the same time.
- Must have a Certified implementation specialist ServiceNow and certified application Developer.
- 3-4 Years Of ServiceNow Administration And Development Experience Required
- Global Service Management skills in both process and technical areas.